Partners DHSSPS - Safety, Quality and Standards Directorate

Organisation: DHSSPS - Safety, Quality and Standards Directorate

Description:

• responsible for leading on policy in learning lessons from patient safety incidents/claims/complaints;

• managing the Serious Adverse Incident reporting system;

• involved in linking DHSSPS policy with National Patient Safety Agency (NPSA);

• working on DHSSPS Shipman Project team;

• developing DHSSPS policy approach to redress.

Contact name:
Heather O’Neill, Head of Litigation and Learning Unit

Address:
Room C3.21
Castle Buildings
Stormont Estate
Belfast

Postcode: BT4 3SQ

Tel: (028) 9052 0707

Fax:

Email: heather.o’neill@dhsspsni.gov.uk

Website: www.dhsspsni.gov.uk/index/phealth/

Sector (statutory, voluntary, community, other): Statutory

Area of interest/expertise:
Patient and service user safety, governance and risk management

Mission statement: